Items are carefully packed and posted 1st class Royal Mail for delivery, within 2-5 working days. Free shipping for orders over £60, simply enter the FREEDELIVERY code at checkout.


Shipping costs are calculated per item based on weight and size. Items will be posted via Royal Mail Tracked & Signed for within 7-10 working days. Once your order has been shipped you will receive an email notification with a tracking number and details of the estimated delivery date.  

Please note that Lucia Fraser cannot be responsible for any custom taxes payable when an item enters the country of its destination.


If you are not happy with your item please let me know within 3 days of receiving it. Unfortunately I am unable to cover shipping costs for items returned unless they are faulty. In the unlikely event of a piece being damaged in transit please let us know within 24 hours of receiving it. Lucia Fraser ceramics are completely handmade so you may find minor imperfections left by the making process, hopefully you agree that this adds to their uniqueness and charm. 


Hand washing is recommended to preserve the quality of each piece.